Support at a glance
Medians from the last 90 days, across every account type.
- ~2 min
- live chat reply
- < 4h
- email ticket reply
- 24/7
- chat & email cover
// Contact
Reach a real person, fast.
Send us a message
// Support
How fast you'll reach a human
Real people, not bots, on every channel.
Channels
Pick the fastest way to reach us.
- Live chat24/7
- In the Horwick app, from any screen. Best for account questions and anything urgent.Open the app ↗
- Email ticket24/7
- For detailed requests, documents and anything that needs a paper trail. [email protected] ↗
- PhoneMon–Fri
- Speak to the support desk directly. Pro accounts get a dedicated manager line. +971 4 000 0000 ↗
| Support hours | Hours (GST) | Typical response |
|---|---|---|
| Live chat | 24/7 | ~2 min |
| Email ticket | 24/7 | < 4 hours |
| Phone | Mon–Fri, 8:00–22:00 | < 1 min wait |
| Dedicated manager (Pro) | Mon–Sat, 8:00–20:00 | Same day |
| Public holidays | Chat & email only | < 8 hours |
// Company information
Registered details, on the record
The formal information regulators and careful clients look for.
- Registered entity
- Horwick Technologies Ltd
- Regulator
- Virtual Assets Regulatory Authority (VARA), Dubaiverify on vara.ae ↗
- Licence number
- VARA licence no. 678 789 900
- Company registration no.
- CL-000000
- Registered address
- Office 1201, Level 12, Gate Avenue, DIFC, Dubai, UAE
- Compliance contact
- [email protected]Email compliance